Refund Policy

1. Introduction

Thank you for choosing Sociogram Hub. Customer satisfaction is important to us. This Refund Policy explains when refunds are available and how they are processed for services purchased through our SMM Panel.

2. Refund Eligibility

Refunds may be considered only under the following circumstances:

• The order has not been started or processed.

• The service cannot be delivered due to a technical issue on our end.

• The order is marked as Partial or Canceled by the system.

• A valid order ID and proof of purchase are provided.

Please note that refund requests must be submitted within 7 days of placing the order.

3. Non-Refundable Services

Refunds will not be provided for:

• Orders that have been successfully completed.

• Services delayed due to platform (Facebook, Instagram, TikTok, YouTube, etc.) updates or restrictions.

• Incorrect links, usernames, or order details submitted by the customer.

• Change of mind after an order has been placed.

• Digital services that have already been delivered.

4. Refund Process

To request a refund:

1. Contact our support team via email or WhatsApp.

2. Provide your Order ID and explain the issue.

3. Our team will review your request within 1–3 business days.

4. If approved, the refund will be credited to your Sociogram Hub account balance or the original payment method (where applicable).

Please note that payment gateway processing times may vary depending on your payment provider.

5. Order Refill

If your purchased service includes a refill guarantee and the delivered count drops during the refill period, you may request a refill instead of a refund. Refill requests will be processed according to the service description.

6. Failed or Partial Orders

If an order fails to start or is only partially completed:

• The remaining balance will be automatically refunded to your account balance, or

• A manual refund will be processed after verification.

7. Changes to This Policy

Sociogram Hub reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be published on our website and become effective immediately upon posting.

8. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Email: sociogramhub@gmail.com

WhatsApp / Phone: +92 322 2800840